We are a nearshore call center that specializes in collections.
Click the button below to know more about our collections services.
We are cybercity
Call center solutions that increases your productivity, efficiency and sales
We are a multinational company that offers customized call center solutions to provide the best customer experience.
Based on the strength of our track record, we rely on call center technology to stay at the forefront of the industry and create strategic alliances with our clients with one goal: to maximize their results.
Cybercity's core values
Resilience
Thriving Through Challenges
At CYBERCITY, we thrive under pressure and adapt quickly to change. Our team remains focused and solutions-oriented, no matter the challenge. This resilience allows us to deliver consistent results and support our clients through any circumstance.
Integrity
Built on Trust and Transparency
We believe trust is the foundation of every successful partnership. Our team is committed to honesty, transparency, and doing what’s right—even when no one is watching. With CYBERCITY, you can count on ethical practices and dependable service.
Teamwork
Stronger Together
Collaboration is at the heart of everything we do. By combining our strengths and sharing our knowledge, we build stronger solutions for our clients. Our team culture is built on mutual respect, open communication, and shared goals.
Accountability
Owning the Outcome
We take full ownership of our work and hold ourselves to the highest standards. At CYBERCITY, we don’t just make promises—we deliver. Every task is approached with responsibility and the drive to exceed expectations.
We're not just a call center, we're a strategic REVENUE PARTNER
Best Customer experience
We enrich one of our customer's experience and build solutions for your business needs and demands.
Increase
success rate
At CyberCity we help our business partners increase their business revenue through our call center services.
Bold
leadership
The leaders foster an environment of collaboration and teamwork to drive your company's success.
Make informed decisions
We keep a close track of our agent's performance and make decisions based on our data sources.
One of the largest, and the fastest growing Call Center in nearshore Tijuana just 20 mins away from the San Diego airport / downtown
CyberCity has technology, infrastructure and the professional IT personnel to handle the most advanced Contact Center requirements.
Having 3 Facilities in the most prestigious locations of Tijuana with a seating capacity of over 3200 agents making it one of the largest call center , because of the sheer volume we are able to offer the most affordable and competitive prices anywhere.
Culture and professional development
Our culture is based on equality and inclusion and is a direct reflection of our people as a collective spirit—dedicated to supporting our customers.
Our reputation, and the work we do for our clients, is unrivaled.
Our Net Promoter Score is World Class in Outsourcing
2023 score
0
High Satisfaction Rate
9 years experience
0
Average Net Promoter Score (NPS) of 50+ is considered “Excellent.” An average NPS of 70+ is considered “World Class.”
BUILDING WHAT’S NEXT
Call center solutions and services to take your business to the next level
We design and implement multichannel solutions to enhance your business with the power and infrastructure of our call center. To always guarantee the best results, we create specialized equipment and technologies, which allows us to offer world-class services, such as:
Our collection solution is intended to assist companies in controlling their accounts receivable and streamlining their cash flow. Together, you and our knowledgeable team of collections professionals will create a unique plan that is tailored to your unique company’s requirements.
We provide companies of all sizes our expert appointment setting services. Our skilled team of appointment setters is ready to set exceptional appointments that will support your business’s ability to increase sales.
Good customer service can help to build brand loyalty and a positive reputation for the company.
For companies of all sizes, we specialize in offering excellent inside sales services. The most recent technology and tools are available to our experienced sales team, enabling them to efficiently connect with new clients and support your business’s sales growth.
The survey service from Cybercity was created to assist companies in gaining insightful information from their clients.
Cybercity’s tech support team has the skills to assist with setting up new technologies, software, hardware issues, or just general setup assistance.
If you’re having trouble organizing documents, keeping proper records, or simply need assistance with day-to-day administrative activities, Cybercity can help.
Our process-oriented approach ensures that a product or service meets the established standards of quality.
Our quality assurance program is designed to support businesses in ensuring that their clients receive the best service possible. Our skilled team of quality assurance specialists will collaborate with you to create a strategy that is tailored to your individual company requirements.
95% client retention rate
36+
Clients worldwide
6+
Countries
9+
Years - avg. client partnership
First
contact
System product
knowledge
Training
development
Campaign
launch
Cybersecurity protocols
World class cybersecurity and data compliance
Let's talk about you
Contact us
We are an e-mail and phone call away, otherwise would be a pleasure to host you at one of our campuses!
Leading call center solutions built upon quality service, responsiveness, and expertise.
Follow Us
Quick Links
Copyright © 2025. All rights reserved. | Privacy Policy | SMS Terms of Service & Privacy Policy | Terms Of Service