We are CYBERCITY
call center solutions
We are a multinational company that offers customized call center solutions to provide the best customer experience. Based on the strength of our track record, we rely on call center technology to stay at the forefront of the industry and create strategic alliances with our clients with one goal: to maximize their results.
Why CYBERCITY?
100% native american speakers and all fluent in spanish as their second language
Save over 60% on costs
Save on call center operational costs from salaries and administration to the execution of effective campaigns. We've got you covered.
World class compliance
We have implemented world class cybersecurity and physical security protocols in order to keep our client information safe and secure.
Native english speakers
Our call center agents are all native english speakers. Clear english accents help you better connect with your customers and build trust.
Nearshore proximity
Nearshore operations allow you to meet our team, work in the same time zone, and provide easy access, at just 20 minutes from San Diego.
Cybercity's core values
Resilience
Thriving Through Challenges
At CYBERCITY, we thrive under pressure and adapt quickly to change. Our team remains focused and solutions-oriented, no matter the challenge. This resilience allows us to deliver consistent results and support our clients through any circumstance.
Integrity
Built on Trust and Transparency
We believe trust is the foundation of every successful partnership. Our team is committed to honesty, transparency, and doing what’s right—even when no one is watching. With CYBERCITY, you can count on ethical practices and dependable service.
Teamwork
Stronger Together
Collaboration is at the heart of everything we do. By combining our strengths and sharing our knowledge, we build stronger solutions for our clients. Our team culture is built on mutual respect, open communication, and shared goals.
Accountability
Owning the Outcome
We take full ownership of our work and hold ourselves to the highest standards. At CYBERCITY, we don’t just make promises—we deliver. Every task is approached with responsibility and the drive to exceed expectations.
Ready to scale up your business
We are not just a call center, we are a strategic revenue partner
CyberCity is the premium Nearshore BPO (Business Process Outsourcing) Call Center in Mexico. We have a presence in the majority of the Mexico / USA border cities which allow our USA counterparts easy access to their nearshore operations.
Key Location with Travel distance:
- Our Tijuana office is a 20 minute drive to the San Diego, California Airport.
- Our Nogales office is a 3 hour drive to the Phoenix, Arizona Airport.
- Our Juarez, Chihuahua office is a 40 minute drive to the El Paso, Texas Airport.
- Our Cancun office is a short direct flight from major hubs such as: Houston (IAH), Los Angeles (LAX), Chicago (ORD), Miami (MIA), Dallas-Fort Worth (DFW), New York (JFK & EWR), San Francisco (SFO), Las Vegas (LAS), Atlanta (ATL), Orlando (MCO), San Antonio (SAT), Denver (DEN), Washington D.C. (IAD), Phoenix (PHX), Salt Lake City (SLC), Austin (AUS), Boston (BOS), Charlotte (CLT), Detroit (DTW), Minneapolis (MSP), Oakland (OAK), Raleigh-Durham (RDU), Seattle (SEA), Tampa (TPA), Sacramento (SMF).
CYBERCITY has the technology, infrastructure, and operation management to handle the most advanced Contact Center requirements. Having multiple facilities in the most prestigious major metropolitan cities in Mexico with a seating capacity of over 5000 agents. CYBERCITY is one of the largest call center because of the sheer volume. We structure the best package based on your specific needs.
Our reputation, and the work we do for our clients, is unrivaled
Our Net Promoter Score is World Class in Outsourcing
2024 NPS Score
0
+
High Satisfaction Rate
11 years experience
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Average Net Promoter Score (NPS) of 50 is considered “Excellent.” An average NPS of 70 is considered “World Class.”
take your business to the next level
Business Process Outsourcing Services
If you are looking for the best call center, you have come to the right place.
Keeping a call center in-house can be a major expense. This is why many company opt to outsource Call Center operations.
CyberCity customizes call center solutions to fit your specific needs. Our main goal is to improve business operations by utilizing the power and infrastructure of our call center, providing you with world-class solutions.
Customer Service
- Inquiries & Information Support
- Complaint Resolution
- Order Processing & Tracking
- Account Assistance
- Loyalty Program Support
Technical Support
- Inquiries & Information Support
- Complaint Resolution
- Order Processing & Tracking
- Account Assistance
- Loyalty Program Support
Sales & Lead Generation
- Outbound Cold Calling
- Cross-Selling & Upselling
- Product & Service Recommendations
- Lead Qualification
- Follow-up & Nurturing
Debt Collection
- Payment Reminder Calls
- Past Due Account Recovery
- Settlement Negotiations
- Legal Escalation Support
- Credit Counseling Assistance
Appointment Scheduling
- Booking & Confirmations
- Rescheduling & Cancellations
- Reminder Notifications
- Calendar Management
- Coordination with Field Representatives
Market Research & Surveys
- Customer Satisfaction Surveys
- Product Feedback Collection
- Competitive Analysis Calls
- Political & Social Research
- Mystery Shopping Calls
Back-Office Support
- Data Entry & Management
- Order Fulfillment Assistance
- Document Processing
- Email & Chat Support
- Virtual Assistance
Social Media Management
- Content Creation & Curation – Posts, videos, graphics, and captions tailored to the audience.
- Community Engagement – Responding to comments, messages, and fostering interactions.
- Advertising & Promotions – Running paid campaigns for reach, engagement, and conversions.
- Analytics & Reporting – Tracking performance metrics and optimizing strategies.
- Strategy & Brand Positioning – Developing a cohesive brand presence and growth plan.
Emergency & Hotline Services
- Crisis Support & Counseling
- Emergency Dispatch Coordination
- Medical Assistance Hotlines
- Disaster Response & Relief Coordination
- Fraud & Security Incident Reporting
Some of our stats
Client retention rate
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%
Filled seats
0
Continents
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Net Promoter Score
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PROTOCOLS
World class cybersecurity and data compliance
Other security measures
Access control
Security doors that require access cards.
Security Personnel
Protection for operations.
Own energy source
Business continuity security.
Let's talk about you
Contact us today
At CYBERCITY Call Center, we believe in building strong relationships with our clients.
We are an e-mail and phone call away, otherwise would be a pleasure to host you at one of our locations!
Looking for better call center support? Share a few details below and we’ll reach out to learn more about your goals.
Leading call center solutions built upon quality service, responsiveness, and expertise.
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