Nearshore BPO Call Center
Looking to increase your debt collection success rate? Outsourcing the best fluent-english-speaking debt collection call center agents and some of the best ‘closers’ in the industry may be the solution for your business.
We are CYBERCITY
Regain financial stability with our effective call center debt collection solutions
We are a multinational company that offers customized call center solutions to provide the best customer experience. Based on the strength of our track record, we rely on call center technology to stay at the forefront of the industry and create strategic alliances with our clients with one goal: to maximize their results.
Why CYBERCITY?
100% native american speakers and all fluent in spanish as their second language
Save over 60% on costs
Save on call center operational costs from salaries and administration to the execution of effective campaigns. We've got you covered.
World class compliance
We have implemented world class cybersecurity and physical security protocols in order to keep our client information safe and secure.
Native english speakers
Our call center agents are all native english speakers. Clear english accents help you better connect with your customers and build trust.
Nearshore proximity
Nearshore operations allow you to meet our team, work in the same time zone, and provide easy access, at just 20 minutes from San Diego.
Our call center core values
Resilience
Integrity
Teamwork
Accountability
Meet the CYBERCITY's team
Our team is made up of highly skilled professionals with years of industry experience. They are passionate about delivering unparalleled customer service and ensuring that our clients’ needs are met and exceeded.
Ready to scale up your business
We are not just a call center, we are a strategic revenue partner
One of the largest and the fastest growing Call Centers in nearshore Tijuana, just 20 minutes away from the San Diego airport/downtown.
CYBERCITY has the technology, infrastructure, and professional IT personnel to handle the most advanced Contact Center requirements. Having 3 Facilities in the most prestigious locations of Tijuana with a seating capacity of over 3600 agents, making it one of the largest call centers; because of the sheer volume, we can offer the most affordable and competitive prices anywhere.
Take tour
Our reputation, and the work we do for our clients, is unrivaled
Our Net Promoter Score is World Class in Sales Outsourcing
High Satisfaction Rate
Average Net Promoter Score (NPS) of 50+ is considered “Excellent.” An average NPS of 70+ is considered “World Class.”
take your business to the next level
Debt collection services
If you are looking for the best collections call center, you have come to the right place.
Debt collection call centers can be a major expense for businesses if they’re managed in-house. That’s why many companies opt for call center outsourcing to save on costs.
We design and implement multichannel solutions to enhance your business with the power and infrastructure of our call center. To always guarantee the best results, we create specialized services, which allows us to offer world-class solutions.
Medical debt collection service
Our experienced team of professionals specializes in handling sensitive discussions regarding medical expenses.
Credit card debt collection service
We employ proven strategies to effectively communicate with cardholders and resolve outstanding debts.
Student loan debt collection service
Our agents assist educational institutions and loan providers in managing and recovering unpaid student loans.
Personal loan debt collection service
By creating personalized communication, we are able to negotiate payment plans, and explore settlement options.
Cellphone bill debt collection service
You can streamline your cellphone bill debt collection process and improve your financial performance.
Utility bills debt collection service
We craft tailored plans that maximizes your collections while maintaining a positive customer experience.
Bank overdraft debt collection service
We understand the challenges faced by financial institutions when it comes to managing bank overdraft accounts.
Auto loan debt collection service
We understand the importance of maintaining regulatory compliance and ensuring customer satisfaction.
Payday loans debt collection service
Our goal is to recover outstanding loan balances promptly, helping lenders minimize financial losses.
Mortgage debt collection service
We work diligently to recover mortgage balances by negotiation, payment arrangements, and settlement options.
Tax debt collection service
We employ strategic and personalized methods to engage with taxpayers and address their unique situations.
Additionally, we cover an expansive range of other debt collection services:
- Insurance debts.
- Telecommunication debts.
- Accounts receivable debts.
- Commercial debts.
- Rental debts.
- Traffic fine debts.
- Business loan debts.
- Legal fee loans.
- Store credit card debts.
and more!
Some of our stats
PROTOCOLS
World class cybersecurity and data compliance
Other security measures
Access control
Security doors that require access cards.
Sandblasted doors
Vision protection for operations.
Own energy source
Business continuity security.
Let's talk about you
Contact us today
At CYBERCITY Call Center, we believe in building strong relationships with our clients.
We are an e-mail and phone call away, otherwise would be a pleasure to host you at one of our campuses!
Leading in the Industry with the ability to provide our clients strategic call center solutions built upon quality service, responsiveness, and expertise.
- Av. Revolución 1501, Zona Centro, 22000 Tijuana, B. C.
- USA +1 888-386-3902
- info@cybercitycallcenter.com
